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Frequently Asked Questions

Are you planning a stay at the arte Hotel Salzburg, or are you already with us? Here you’ll find answers to the most important questions about booking, getting here and your stay. And if anything is still unclear – our staff at reception will be happy to help you in person at any time!

PLEASE NOTE: Please be aware that, outside of the booking process, we will never ask for bank account or credit card details via digital channels (e.g. WhatsApp, text message, email), nor will we request any payments via these channels!
We recommend that, when dealing with emails, phone calls, WhatsApp messages, etc. in connection with your booking, to always check the sender’s details carefully, not to click on links or open attachments without verifying them first, not to enter passwords, credit card or bank details via a link in an email, and, if in doubt, to contact the hotel exclusively via the secure contact details provided.

Call receptionSend an email to reception

Arrival & Departure

Whether you’re travelling by car, train or bike – here you’ll find all the essential information you need for a hassle-free arrival and a relaxed start to your stay. Everything’s also been arranged for your departure, so you can enjoy your last day without any last-minute rush.

See the FAQs on arrival and departure
Top-down view of the Arte Hotel lobby featuring floor-to-ceiling windows, a revolving entrance door, and a small seating area with two lounge chairs and a round table. A large decorative pendant light hangs above the entrance. A branded floor mat stretches across the lobby floor, while a rainy street scene is visible outside.

Rooms & Facilities

Our rooms are modern, bathed in natural light and designed with great attention to detail. Here you can find out what amenities await you – from comfortable beds and practical extras to little touches that will make your stay even more enjoyable. So that you feel right at home from the very first moment.

Go to the room FAQs
Modern hotel room with a double bed and an open-plan bathroom. A spacious glass-enclosed shower with dark tiles is located next to the bed. Warm lighting, light-colored walls, and wooden flooring create a contemporary and comfortable atmosphere.

Breakfast & Meals

Whether you start the day with a delicious breakfast or round off the evening with a drink in our bar – flavour is at the heart of everything we do. Here you’ll find all the information you need about our culinary offerings, as well as tips on where to enjoy good food and drink in and around Salzburg.

See the catering FAQs
Tea and hot beverage station in a hotel breakfast area featuring a hot water dispenser, a wooden display filled with assorted tea selections, and stacks of white cups in the foreground. The setting appears bright, modern, and welcoming.

Wellness & Leisure

Would you like to unwind, get some exercise or simply take your mind off things? Here you can find out what’s on offer at the arte Hotel Salzburg and in the surrounding area – from relaxing moments to exciting leisure activities in the city of Mozart.

Go to the Leisure FAQs
Various exercise machines in the modern fitness room of the arte Hotel Salzburg

Events & Conferences

Are you planning a meeting, a conference or a special event? We offer modern venues, professional facilities and a team to help you with the organisation. Here you’ll find everything you need to know to ensure your event is a resounding success.

Go to the seminar FAQs
Modern, bright seminar room with comfortable chairs, drinks and notepads on the tables

Booking & Payment

Whether you book directly online, make a reservation by phone or turn up on the spur of the moment – we want to make things as easy as possible for you. Here you’ll find answers to questions about bookings, cancellations, rates and payment options, so that everything runs smoothly.

Booking FAQs
A corgi wearing glasses sits at a table with coffee and a notepad, looking at a laptop

Miscellaneous

From vouchers and tips for days out to questions about Wi-Fi – we’ve put together everything here that might be of interest or help during your stay. That way, you’ll be well informed and can enjoy your time in Salzburg to the full.

See other FAQs
The glass façade of the arte Hotel Salzburg in the heart of the city with the snow-capped mountains in the background

Can’t find what you’re looking for?

You can find more facts about the arte Hotel Salzburg in the Hotel A–Z:

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